Speedy booking and confirmation
Best price guarantee
No booking fee/ hidden fees
24/7 customer support
Flexible changes and amendments
1. How do I reserve my tours with you?
Just complete and send the reservation form making sure that you have given us your e-mail address and a valid credit card number.
As soon as we receive your request we will contact your chosen hotel to confirm the reservation. It is our policy to reply to all requests within 24 hours.
Please read our How to book policy before making payment
2.Do you have tours available on specific dates ?
Almost our tours are daily departure.To make a booking, you must submit a reservation form and provide your credits card details. Then we process the booking and reply to you within 24 hours.
3. What if the preferred hotel is not available?
You will be notified via an e-mail (within 24 hours after placing your order) and we will do our best to suggest or book an alternative similar hotel based on your preferences ando our experience.
4. What is the latest time that I can make my reservation ?
We can only guarantee bookings made at least 3-working (not including Sun & Public holidays) before the departure date.
5. How do I make a reservation for someone else?
To complete a reservation for someone else, simply type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.
6. What happens to my tour booking if my flight is delayed ?
Please inform us and the hotel immediately as any changes or fee will depend on the hotel policy. We will also try our best to offer you similar ground services.
7. It's reliable to book online?
Making an online reservation is easy and safe. Just complete the secure reservations form (SSL - 128bit), making sure that you give us your e-mail address.. As soon as we receive your request we will reply within 24 hours.
1.What meal is included ? What is the restaurant like?
The breakfasts are included in the hotel. Others meals are included as stated in the itinerary.
We use local restaurants for all our trips and we select restaurants based on our experiences, client satisfaction, location and cuisine.
2. Can I have vegetarian food ?
Yes, of course, you just select your preference on the special request section of the reservation form.
3. Is it safe to travel in Vietnam ? Can I travel solo?
Traveling in Vietnam is generally safe. You can travel solo. Women and independent travellers have found it relatively hassle-free and easy to travel throughout the country. However, when traveling anywhere in the country, travelers should exercise caution and use common sense ty incidents.
4. Do you recommend a Travel Insurance ?
We strongly recommend that all clients take our comprehensive travel insurance when making a booking.
This covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurance risk.
5. How do I get around?
Today's visitors can choose from the following means of travel depending on their time constraints and budget:
If you are active traveler, it is great to cycle in and around Hanoi, Hue, Hoian, Nha Trang and the Mekong delta.
All motor vehicles used for overland trips are modern and air-conditioned, ranging from a car to a 45-seat coach, depending on the size of the group. In Vietnam, motor vehicle rentals are accompanied by a driver as tourists are prohibited from renting cars and driving on their own. Considering the chaotic traffic, one will come to understand why it is better to leave the driving to the expert local drivers!
Minibus (26 seat): 10-16 passengers
Minivan (16 seat): 3-9 passengers
Car (4 seat): 1 or 2 passengers
Boats and/or Hydrofoil.
Local 12-24 seat boats are used for cruising in Halong Bay and smaller wooden passenger boats are used on the Mekong River. Hydrofoil services have recently become available and, depending on the distance traveled, can reduce total travel time by up to one third. Currently, there are daily services from Ho Chi Minh City to Vung Tau; Ho Chi Minh City to Can Tho; Ho Chi Minh City to Chau Doc; Rach Gia to Phu quoc Island and vice versa. In the north, there is daily hydrofoil service from Hai Phong to Cat Ba Island and vice versa.
Planes and departure taxes.
Vietnam Airlines and Pacific Airlines are the two national carriers all domestic routes within the country. Currently,these fleets includes newly leased Boeing 777-200, 767-300, Airbus A320s, ATR 72s, and Fokker 70 aircraft. Long distance routes are often flown by contracted foreign pilots, mostly British, Australian or French.
Expect delays or even cancellations during the rainy season due to bad weather conditions. There is no domestic departure tax. An international departure tax is charged for international flights (USD$14 at Tan Son Nhat, Danang and Noi Bai airports).
The Reunification Express is the single railway track that links Hanoi to Ho Chi Minh City, covering a distance of 1726 km. There are several departures daily to the two major cities. The entire trip can take between 30 and 42 hours, but can of course be broken up by stops en route. Most of the carriages, with the exception of the new SE, S and E trains, have not been upgraded since the 80’s. They are usually equipped with fans and one basic toilet facility per carriage. Air conditioned soft sleepers are a new addition to the rolling stock and have four berths per compartment. There is a choice between soft-cushioned seats and sleeping berths, the latter being recommended for overnight journeys. Train travel might not be the most comfortable or most efficient way to get around, but it does give you the opportunity to interact with the people and see the country from the perspective of the Vietnamese themselves. If you approach your trip with an open and flexible mind, it can be one of the highlights of your trip.
Vietnam has now 5 star train service from Hanoi to Sapa and Hanoi to Danang on the Victoria Express. Saigon to Nha Trang and vice Versa is also available. www.victoriahotels-asia.com and www.5starexpress.com.vn